Member Support
Handle member inquiries and support cases efficiently through the Loyalty+ dashboard's dedicated support tools.
- IntroductionYour members may have questions about your loyalty program. The "Support" tab in your dashboard displays member inquiries from their "my page." The support centre also provides automatic answers to as
- Manage Support Tickets in Member ProfilesOverview of the support tab in member profiles, including how members create tickets, track updates, and receive responses from program owners.
- Administrate Support Tickets in the DashboardInstructions for managing member support tickets in the dashboard, including accessing tickets, changing statuses, replying with standard answers, and viewing member profiles.