Communication
Manage campaigns, emails, and SMS communication directly in the Loyalty+ dashboard to engage with your members effectively.
- IntroductionThis is the start page for communication where you can find reports for finished campaigns and start new campaigns. Click “create new” to start a new campaign (SMS or newsletter).
- Campaign InsightsAnalyze campaign performance with detailed metrics, including ROI, transactions, bonus usage, and recipient engagement data.
- Establishing Effective Newsletter RoutinesLearn how to set up consistent communication routines with your hotel guests through SMS and email, including tips on maintaining a steady flow of newsletters to create expectations and predictability for your members.
- Seasonal Content Ideas for NewslettersDiscover a variety of seasonal topics and content ideas to promote your hotel throughout the year, including inspiration for winter, spring, summer, and autumn campaigns to engage your members and drive traffic.
- Set Up an Email CampaignFollow these six steps to set up, customize, and send an email campaign, from choosing the communication method to targeting your audience and scheduling your campaign.
- Campaign structure for your loyalty programHow to use campaigns to create activity in low season, reward loyalty in high season, and give your communication routines something to talk about.
- Creating Automatic Guest JourneysLearn how to enhance the guest experience at every stage of their journey, from pre-arrival communication to on-stay engagement and post-stay follow-ups, with automated strategies designed to foster loyalty and satisfaction.